Frequently Asked Questions

Everything you need to know about your HÅG Office experience.

How long does shipping take for HÅG ergonomic chairs?

Standard shipping typically takes 5-10 business days. Custom-built chairs or specific upholstery requests may require an additional 2-3 weeks for production and delivery.

What is your return policy for home office furniture?

We offer a 30-day trial period. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund, minus return shipping costs.

Do the chairs come with a warranty?

Yes, all HÅG products come with a 10-year warranty covering manufacturing defects on the internal mechanism and a 5-year warranty on upholstery and gas lifts.

How do I assemble my new office chair?

HÅG chairs are designed for easy assembly. Each shipment includes a detailed manual and a QR code linking to a step-by-step video guide to help you set up in minutes.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Klarna and Affirm for flexible monthly payments.

Are the materials used in HÅG products sustainable?

Sustainability is at our core. Our chairs are made from recycled materials, including post-consumer plastic and recycled aluminum, and are 95% recyclable at the end of their life cycle.