Returns & Exchanges

At HÅG Office, we are committed to your ergonomic comfort and offer a 30-day trial period to ensure your new seating solution perfectly fits your workspace. If you are not completely satisfied, we provide a streamlined return process for all genuine HÅG products.

1

Initiate Your Request

Contact our customer support team within 30 days of delivery with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

2

Prepare for Shipment

Carefully disassemble the chair if necessary and place it back into its original protective packaging to prevent damage during transit.

3

Schedule Pickup

Affix the provided prepaid shipping label to the box and schedule a collection with our designated courier service at a time that suits you.

4

Inspection and Refund

Once our warehouse team inspects the returned item for original condition, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing